Privacy Policy

Who we are

Copperline Plumbing is a plumbing business based in Parker, CO. This policy explains what information we collect through this website, why we collect it, and how you can ask us to correct or remove it.

What we collect and why

We collect information only when you choose to give it to us. Specifically:

• Contact form. When you send us a message, we collect your name, email address, phone number, and the text of your message. We use this to reply to your enquiry.
• Booking form. When you schedule an appointment, we collect your first name, last name, email address, and phone number. We use this to confirm and manage your appointment.
• SMS consent. If you tick the consent boxes on the booking form, we record that consent so we can send you appointment-related texts or, if you also opted in, occasional service news. See the SMS section below for full details.

We do not collect payment information through this website.

Where your data is stored

Information you submit through this site is stored in our customer-relationship system, which is password-protected and accessible only to the people who work at Copperline Plumbing.

How we protect your information

All forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely from your browser to our servers. Once received, your data is held in our password-protected customer-relationship system. Access is limited to the people who work at Copperline Plumbing.

SMS messaging and consent

Phone numbers and SMS consent collected on this site are never sold, rented, or shared with third parties for their own marketing. They are used only to message the person who opted in.

If you opted in to appointment-related texts (confirmations, reminders, service updates), message frequency varies based on your bookings. If you also opted in to occasional offers and news, those messages are sent infrequently. Standard message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for assistance.

For full details on how we handle messaging, see our SMS & Consent Policy.

Live-chat widget

This site carries a live-chat widget operated by our messaging provider. When you type into the chat window, that text is received by the provider's system on our behalf and used to respond to your message. The provider does not use your chat content for its own marketing.

Cookies and similar tracking

This site may use cookies or similar technologies in two ways:

• Chat widget. The live-chat widget sets a cookie to maintain your session and remember your conversation across page loads.
• Analytics. We may use an analytics tag to understand how visitors use the site (for example, which pages are visited most). This data is aggregated and is not used to identify you personally.

Most browsers let you block or delete cookies through their settings. Doing so may affect how the chat widget works.

How to request corrections or removal

If you would like us to correct or delete information we hold about you, please get in touch:

We will respond as quickly as we can and will act on reasonable requests promptly.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of the page. Continued use of the site after a change means you have seen the updated policy.